Glance Networks

About Glance

From the Glance website:
Thousands of small businesses rely on Glance for simple, cost effective screen sharing. Whether selling, supporting or conversing, people love the simplicity, dependability, and, most of all, the speed of connecting guests.

Website: www.glance.net

Note: Glance screen sharing is available with paid subscriptions only.

About this Integration

When you use Glance screen sharing with Lucid Meetings, you'll see:

  • Start screen sharing button for Presenters
    People with presenter rights during a meeting and meeting facilitators can share their screen at any time during a meeting.
  • In-page view of presenter's screen
    Meeting participants see shared screens in their browser in the same way as document presentations, including those on mobile devices and tablets. Meeting participants don't need to join a separate web meeting or download any software.
  • Start and stop screen sharing annotations in your meeting record
    All screen sharing events are captured in the meeting log, making it easy to see when notes relate to a screen sharing presentation.

Pricing

There are no additional charges for use of Glance screen sharing within Lucid Meetings, and you do not need a separate Glance account to use this integration.

How to use Glance screen sharing

When using Glance with Lucid Meetings, participants have (by default) view-only access to the presenter's screen. You may optionally enable remote control access in Glance, which lets participants click and control the presenter's screen.

Presenters and meeting facilitators who wish to share their screen will need to download the Glance application. You can host Glance sessions from nearly any Windows 8/7/Vista/XP or Mac (OS version 10.4 or above) computer.

Installing the Glance application (required for presenters only)

You can download and install the Glance application either before or during your meeting (on-demand). To install Glance before your meeting, please visit the Glance installation page (https://www.glance.net/install/Install.asp) and follow the instructions for your specific browser. After installing Glance, return to Lucid Meetings and follow the instructions below to share your screen.

To share your screen

  1. If you do not yet have Glance installed, click on the Set up screen sharing button. This button is shown to Facilitators and Presenters while in a meeting.
    Screenshot: Set up screen sharing in a meeting
    Setting up screen sharing in a meeting
  2. When you see the pop up window to Set up screen sharing, click on Install Glance. Depending on your browser, you may have different prompts for the Glance installer to run.

    You only have to do this once; the next time you share your screen, you can just click on Share screen.
    Screenshot: Installing Glance
    Click on Install Glance
  3. Depending on your computer, you may need to double click on the Glance application to start it.
    Screenshot: Double click on the Glance app to open it
    Double click on the Glance app to open it
    If you get a message that says "This is an application downloaded from the Internet. Are you sure you want to open it?", click Open.
  4. You should then see the Success window. Click Close to return to your meeting.
    Screenshot: Success! You've installed Glance!
    Success! You've installed Glance!
  5. Once you have Glance installed, you will see the Share screen button.
    Screenshot in meeting: Share Screen
    Sharing your screen in a meeting
    Click it to launch, and confirm that you're ready to start broadcasting your screen when the Glance pop-up dialog appears. From now on, you can share your screen by following this step only.

To stop screen sharing:

  1. Click the "Stop sharing" button. 

Using Multiple Displays

If you have more than one monitor on your computer, you can select which one Glance shows to your guests.

First, click on the G icon in the system tray or top menu bar. Select Settings in the menu.

Screenshot: Select the 'G' icon, then Settings
Select the 'G' icon, then Settings

Select the display you wish to show in the menu next to "Show" under "During my session".

Screenshot: Selecting which display to show to attendees
Select which display to show to attendees

Allowing Remote Control

To allow someone else in a meeting to remotely control your screen:

  • Start by sharing your screen using the steps above.
  • Click the G icon in the system tray or top menu bar.
  • Choose Allow Remote Control from the drop-down menu. The border around your screen will change from yellow to red.
    Screenshot: Select the 'G' icon, then Allow Remote Control
    Select the 'G' icon, then Allow Remote Control
  • When you allow Remote Control, each guest's pointer says "Click to control". A guest has to click somewhere to gain control, and only one guest at a time can have control.
  • To temporarily take back control from a guest, just move your mouse. That guest's pointer changes to a circle-slashed arrow. Pause a few seconds to let a guest regain control.
  • When done, click the G icon in the top menu bar and select Stop Remote Control.

Session Recording

The transcript automatically records a note when you you start and stop your screen sharing session, and any notes taken during the session will be shown between these transcript entries.

If you'd like a full visual recording of your meeting, check out these third-party screen capture tools recommended by Glance:

These applications let you capture what's on your screen along with your voice. After the session, you can edit the content and publish it in a variety of formats.

Troubleshooting Issues with Screen Sharing

The screen shown seems small and not very clear. What's going on?

Glance always does the best it can, given the available bandwidth, processing power and the complexity of the screen being sent, all of which can have an impact on the quality of the display.

As a viewer, you can

  • Use the "Expand" arrow to the top-right of the current agenda item to make the view of the screen take up the full window.
  • Free up bandwidth by turning off any applications which may be hogging it. We have one client that reports much clearer screen sharing presentations when their co-workers stop streaming Pandora and Hulu during meetings.

Presenters can try reducing the resolution of the shared display, and also working to ensure your internet connection is strong.

I just installed Glance and it's asking for a password. What do I enter?

Depending on your computer and the browser you use, you may be asked to enter a Glance password the first time you install it. You do not need a Glance password to use Glance with Lucid Meetings.

Simply quit Glance and return to your browser running the Lucid Meeting. Refresh the meeting page. You will now see a button to Start screen sharing, which will launch Glance using the built-in Lucid Meetings credentials.

Help! Multiple versions of the Glance plugin have been detected!

People who have been using Glance for some time may recently have downloaded an upgrade. On newer Apple Mac computers, the new version of Glance installs in a different location than the older one, creating two copies of the Glance application on your computer. Some browsers get confused by this and refuse to start Glance.

If you see this warning:

  1. In your Finder, select 'Go' then 'Go to Folder'
  2. Enter '~/Library/Internet Plug-Ins' then click 'Go'
  3. Move the 'GlancePlugIn.plugin' to the Trash, deleting it from this USER folder.
  4. Click refresh on your Lucid Meeting and then 'Start screen sharing'.

If you continue to have problems, you can also try completely removing all copies of Glance from your computer, then re-installing the plug in. To do this:

  1. In your Finder, select 'Go' then 'Go to Folder'
  2. Enter '/Library/Internet Plug-Ins' then click 'Go'
  3. Move the 'GlancePlugIn.plugin' to the Trash, deleting it from the SYSTEM folder.
  4. Click refresh on your Lucid Meeting and then 'Install Glance'.
  5. Follow the prompts to download Glance and install the application.
  6. Refresh your Lucid Meeting and click 'Start screen sharing'

Using Google Chrome, when I click "Start screen sharing" nothing happens. What's going on?

You may be a victim of Chrome's Hotel California protocol handling settings.

We are programmed to receive.
You can check-out any time you like, But you can never leave! Hotel California by the Eagles 

It works like this. When you click to Start screen sharing, your browser uses a protocol handler to open Glance and get that running. The first time you do this, you will see a box asking you if it's ok. It looks something like this:

Screenshot of Google Chrome protocol handler with 'Remember my choice' and 'Do nothing' highlighted, the combination of which is a tar pit of no return
Google Chrome External Protocol Handler pop-up

If you check the box to "Remember my choice for all links of this type" AND "Do nothing", guess what? Each and every time you click the "Start screen sharing" button from there out, Chrome will do exactly nothing. As far as we know, there is no way to undo this setting from the Chrome interface.

Note: This fix seems very hacky. If anyone knows a better and easier way to address this issue, please let us know!

To see if this is the case, you'll need to look in the Chrome Local State system file. Here's how:

  1. In your Finder, select "Go" then "Go to Folder"
  2. Enter "~/Library/Application Support/Google/Chrome"
  3. Find the Local State file and open it using a text editor.
  4. Search for "protocol_handler". You should see a list of "excluded_schemes" followed by items with a "true" or "false" setting.
  5. Change the setting for "glance" from true to false.
  6. Save and close the file.

You may need to restart Chrome to have this change work.